For Bill Pay support please call 844-596-1075 between 7:00 AM EST to 1:00 AM EST, 7 days a week.
WELCOME TO THE NEXT GENERATION OF ONLINE BANKING SERVICES!
We have upgraded our online banking services. Features include:
- Personal Online Banking with real-time account information
- Quick Pay – pay bills right from your home page
- Account Alerts – receive email or text alerts about your account activity
- Financial management tools for a holistic view of your financial life
- Zelle® personal payment service – interstatecu.org/zelle
- External Transfers – transfer funds to and from accounts at other financial institutions
- Mobiliti™ mobile banking via text and App
- FREE Credit Score monitoring
- Enhanced login security
- Dedicated call center for member support
- Quicken, QuickBooks, and Mint compatibility
- Enhanced eStatements beginning with the September 2020 Statements
IMPORTANT NEWS!
Online Banking Users
Member First time log on:
- Access ID: Enter your member number.
- Password: Use the primary account holder’s ssn as the initial password.
- The system will automatically ask you to change your Password.
- Use a minimum of 8 characters in random sequence.
- Must use at least 1 upper case letter, and 1 lower case letter, and 1 number.
- Then you will be asked to complete the Security Enrollment form.
Watch the video tutorial for detailed log on and enrollment instructions.
All of your account history will be available in the new system. Once you’ve logged on to the new system, make sure all of your accounts are displayed, and make sure your personal information and preferences are set up properly.
Setting up your Account Alerts:
- It’s easy to set up your Account Alerts- just click on the Settings menu and select Alerts from Security and Alerts.
It’s a good time to sign up to receive eStatements, rather than paper statements.
Bill Pay Users
As an added benefit, bill pay users will automatically have access to our new Zelle® personal payment service. There are no fees for Zelle®, for any dollar amount. For details, watch the Zelle® video.
FEES AND ENROLLMENT
External Transfers
- Online banking users automatically have access to external transfers.
- There is currently no charge for external transfers.
eStatements
- eStatements are free.
- You must be enrolled for Online Banking.
- Select Online Statements form the Services section to enroll.
Personal Bill Pay and Zelle®
- Users already enrolled for Bill Pay are able to enroll in Zelle®.
- Enroll online at: www.interstatecu.org
- Our personal bill pay service is free.
- There is no charge for each bill paid using our standard service.
- Optional Overnight Payments are now available. Fees are displayed.