Alert: A fictitious fraud text is circulating. If you receive an ‘Interstate Fraud’ text for Zelle, contact the credit union at 800-822-1124 or via your local branch number. You may also contact us afterhours and follow the prompts to be directed to our afterhours care teams.
The text appears to come from ‘Interstate Fraud’ and is asking if you authorized a (money amount) Zelle payment on (date). The text prompts you to respond yes or no. Shortly after you reply, a ‘Fraud Specialist’ calls. During the call the fraudster attempts to gain confidential information about you.
Fraudsters are spoofing the credit union phone number so that it appears like we (Interstate Credit Union) are calling. Click here to learn more about spoofing: https://www.fcc.gov/spoofing
If you feel your information has been compromised, please contact us as soon as possible.
We will never call, email or text and ask for card numbers, pins, socials, CVV’s or login credentials. If ever in doubt, hang up and call us directly via your local branch number or 800-822-1124. If afterhours, you can use the prompts to get to our afterhours care teams.