Introducing WebChat
Chat With Us – Right From Our Website
We’re making it easier to get help when you need it. Our new WebChat enables you to connect with a Member Service Representative in real time while you’re on our website.
Available during normal business hours: Mon-Wed: 9AM – 4:30PM & Thu-Fri: 9AM – 5PM
Here’s how it works:
• Visit interstatecu.org during business hours.
• Select the WebChat icon in the bottom right side of the screen to be connected with an Interstate CU Representative.
• Enter your phone number and get help from a member service representative who cares about your experience.
Think of it as your shortcut. Instead of picking up the phone, you can connect with a Member Service Representative in just a few clicks.
With WebChat, you can:
- Ask general questions about products and services.
- Get help navigating our website.
- Receive quick assistance during normal business hours.
For Your Security
WebChat is separate from online and mobile banking alerts and one-time passcodes. We will never ask for your full account number, PIN, or online banking password via WebChat. For your security, certain requests may require additional verification.
WebChat FAQs
Yes. WebChat is designed for safe, general assistance. Avoid sharing sensitive personal or account information.
Many questions that you would call or email to our Call Center can be answered via WebChat. Our own Interstate Representatives will be chatting on WebChat. However, for specific, account-related questions, please call us at (800)822-1124.
No, this information is not necessary to access WebChat.
No. WebChat is different from text alerts, balance inquiries, and one-time passcodes.
Need help?
If you need assistance, our team is available during regular business hours at info@interstatecu.org or (800)822-1124.