Get Important Updates Straight to Your Phone!
Be the first to know about exclusive offers, promotions, and essential alerts like weather-related branch closings or other important notices that could impact your visit.
Getting Started:
To opt-in, simply text “START” to 800-822-1124.
Once you’ve opted in, save 800-822-1124 as Interstate CU in your contacts.
Have a question? Text us anytime at 800-822-1124, we’re here to help!
*Message and data rates may apply. Opt-out anytime by replying/texting “STOP”.
Know The Difference:
Interstate Credit Union uses more than one text service, and each serves a different purpose.
Click each dropdown below to learn more about these text services.
You’ll receive general updates, branch notices, community news, and responses to texted keywords (hours, locations, etc.).
These are not linked to your Online or Mobile Banking account activity.
You can separately set up transaction alerts (low balance, deposits, large withdrawals) when logged into Online or Mobile Banking. These come from our secure banking platform, not the 800-822-1124 number.
*For help, text “HELP” to 39872. To cancel, text “STOP” to 39872 at any time.
Tip: Add 39872 as Interstate CU Alerts to your contact list.
For your current balance: Text “BAL” to 39872.
For your recent history: Text “HIST” [your account nickname] to 39872 (ex. HIST C1).
*Message and data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel.
When you log in to Online or Mobile Banking or perform certain account actions, you may get a one-time passcode text from short code 36397. This is only for identity verification.
We will never ask you to reply with that code or share it with anyone.
*For help, text “HELP” to 36397. To cancel, text “STOP” to 36397 at any time.
Tip: Add 36397 as Interstate CU Security to your contact list.
For Your Security:
The Credit Union will never ask for your account number, user ID, PIN, password, one-time passcode, challenge question answers, account code words, or full Social Security number via text or email. We will not send clickable login links by text. Always log in by typing our website URL directly into your browser. When you contact us by text, we will verify your identity using methods that DO NOT involve your account number. You will not receive sensitive account information from 800-822-1124.
Please contact Member Services at 800-822-1124 if you have any questions or concerns about text messages or other communications you receive from the Credit Union.
Terms of Service and Disclosures:
Message & Data Rates: Message and data rates may apply. Consent to receive texts is not a condition of membership or credit. Promotional message frequency varies. Text “HELP” to 800-822-1124 for assistance.
To Cancel: Text “STOP” to 800-822-1124 at any time to unsubscribe/cancel. You will receive a confirmation message, and you will no longer receive texts from us.
Delays: Message delivery may be delayed depending on your wireless carrier. Carriers are not liable for delayed or undelivered messages. The Credit Union is not responsible for any transmission delays or errors, including undelivered messages.
See our Privacy Policy and Terms of Service below for details.