Information about the COVID-19 Coronavirus and Interstate Credit Union
April 24, 2020- We are now offering help for small businesses with the Payroll Protection Loan
Interstate Credit Union has established a platform to facilitate the application and decisioning process of the SBA 7(a) Paycheck Protection Program (PPP) for our small business members. The Paycheck Protection Program provides funding for small businesses to help cover up to 8 weeks of payroll costs, including benefits, so you can retain your most valuable asset, your employees. Funds may also be used to pay mortgage interest, rent and utilities. Interstate Credit Union is here to help! Click on the link to start your application process:
https://secureforms.c3vault1.
April 6, 2020- Update: Branches Return to Normal Hours of Operation but Lobbies Remain Closed .
Starting April 6, 2020, all of our branches are returning to normal hours of operation. Our lobbies remain closed. We are still taking appointments and encouraging our members to utilize our drive thrus, ATMs, telephone, online and mobile banking services.
March 30, 2020- Update: Lobbies Closed
Impacted Services – Branches limited to drive-thru, ATM and appointment only.
For the health and safety of our members, employees, and the community, we are acting in accordance with guidance from local and federal health officials to do our part to slow the spread of the Coronavirus. By modifying our operations, we can minimize crowds and create an environment that can better accommodate social distancing.
Until further notice, all branch services remain limited to drive-thru, ATM and appointment only.
| Branch | Monday | Tuesday | Wednesday | Thursday | Friday | |
| Jesup & Hazlehurst | 8:30 a.m. – 6:00 p.m. | 8:30 a.m. – 6:00 p.m. | 8:30 a.m. – 6:00 p.m. | 8:30 a.m. – 6:00 p.m. | 8:30 a.m. – 6:00 p.m. | |
| Baxley & Brunswick | 9:00 a.m. – 4:30 p.m. | 9:00 a.m. – 4:30 p.m. | 9:00 a.m. – 4:30 p.m. | 9:00 a.m. – 5:00 p.m. | 9:00 a.m. – 5:00 p.m. | |
| Midway | 9:00 a.m. – 4:30 p.m. | 9:00 a.m. – 4:30 p.m. | 9:00 a.m. – 4:30 p.m. | 9:00 a.m. – 5:00 p.m. | 9:00 a.m. – 6:00 p.m. | |
| Jesup & Baxley Drive-Thrus open at 9:00 a.m. and closes at 1:00 p.m. on Saturdays. All locations are closed on Sundays. | ||||||
Members are encouraged to apply for loans online by clicking here or calling 912-427-3904 to apply via phone. Loan officers will be readily available. Appointments will also be taken.
Financial Assistance for Members
Interstate Credit Union is implementing a variety of financial assistance solutions for members affected by the pandemic. Assistance is available upon request. To participate members will need to contact the credit union. Below is a list of some of the more common assistance solutions available:
- Option to defer Auto and Personal loan payments
- Option to defer Mortgage and Home Equity loan payments
- Option to defer Credit Card payments
- Option to waive fees for a range of consumer products and services
Member Assistance Opportunity Survey
As the novel COVID-19 (Coronavirus) continues to increase its impact on our communities, we at the credit union want to extend assistance to our members who may be affected. If you would like to request confidential assistance from the credit union, please click here to complete a brief form. Your request is completely confidential, and will come directly to our team.
We are committed to working with you and your family to lessen the negative impact this pandemic has on your financial life. Please do not hesitate to reach out to us for assistance.
Please continue to monitor our website and our Facebook page for updates.iuf
March 19, 2020- Extended Hours and Financial Assistance Update
We would like to reiterate that our branch lobbies remain closed but we’ve extended hours for our Jesup, Baxley, and Hazlehurst branches. The hours of operation at those branches are 8:30 am to 6 pm Monday-Friday. Our call center will also be available 8:30 am to 6 pm Monday-Friday. Our Saturday hours will remain 9 am to 1 pm.
Loans for Members:
Members are encouraged to apply for loans online by clicking here or calling 912-427-3904 to apply via phone. Loan officers will be readily available. Appointments will also be taken.
Financial Assistance for Members:
Interstate Credit Union is implementing a variety of financial assistance solutions for members affected by the pandemic. Assistance is available upon request. To participate members will need to contact the credit union. Below is a list of some of the more common assistance solutions available:
• Option to defer Auto and Personal loan payments
• Option to defer Mortgage and Home Equity loan payments
• Option to defer Credit Card payments
• Option to waive fees for a range of consumer products and services
March 18, 2020- Lobby Only Update
March 16, 2020- Initial Statement
Interstate Credit Union is committed to safeguarding the health of our members, staff, and volunteers. As we monitor the spread of COVID-19 (Coronavirus), we want to keep you apprised of our actions and policies to keep you protected.
COVID-19, aka Coronavirus, is a respiratory illness that was initially identified in Wuhan, China, and has now been detected in over 50 locations around the world, including the United States. The Credit Union is following the guidance from Georgia Department of Public Health and the Centers for Disease Control recommendations to prevent exposure to the virus by both our members and staff.
We are cleaning frequently touched surfaces more often, including doorknobs, phones, handrails, and counters throughout all our facilities.
We are postponing our Annual Meeting scheduled for March 24, 2020. More details to come.
Additionally, members are encouraged to use Internet Banking, Mobile App, ATMs, and our Call Center in place of coming into the branch. Please be aware that our hold times may be slightly longer due to the increased volume.
Our branches will remain open for normal business hours. As we continue to monitor the situation, actions may be taken to restrict branch business solely to drive-thru activity. Closing branches is our last resort and will only be done in extreme situations. Please continue to monitor this and our Facebook page for updates.
What can you do
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- CDC does not recommend that people wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
Avoid scams
Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.
The FTC has published the following article to protect yourself from scammers. https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines?utm_source=govdelivery
Stay up to date with trustworthy information
There is a lot of information being shared about the spread of COVID-19, and much of it is not from reliable sources. Facebook and other social channels are taking action to prevent the spreading of misinformation https://about.fb.com/news/2020/01/coronavirus/
The Centers for Disease Control has created a page where they are posting the most up to date and reliable information at https://www.cdc.gov/coronavirus/2019-ncov/index.html
The Georgia Department of Public Health has published pertinent local information at https://dph.georgia.gov/novelcoronavirus